i don't know any insurance, people or pet, that drops an email to check on how my pup is doing. embrace does that, and more. my petunia suffers from allergies, and embrace has been very supportive of her treatments as my vet and i get her on a routine with meds and food so that she can live a relatively normal life. she is a sweet dog; i hate to see her not feeling well, and embrace "embraces" her with their personal touch. much appreciated, embrace, and all you "embracers".