Overall, glad we have 24 PetWatch Insurance

Out of 10

We took a chance on an older pet when we adopted Josie from our local SPCA shelter. She has developed quite a few medical issues in the 3 years we have had her, including inflammatory bowel disease, a seizure disorder for which we had to get an MRI to determine whether a brain tumor was the cause, Luckily, it wasn't a tumor, and we manage her seizures with some pretty expensive compounded medicine. The MRI was over $3,000, and her meds in total are over$250/month. Although the premiums are on the high side (and increase every year), 24 PetWatch has been really helpful in meeting these expenses. They paid most of the cost of the MRI, a significant portion of the meds, and they pay a portion of the prescription diet she is on. The only thing they don't pay for is anything to do with Josie's arthritis, as this was a condition she had when we adopted her, so is outside coverage (which is fair, and spelled out in the terms). I will say the submission process could be improved by allowing more characters for notes/comments.... 250 characters is not enough. Also, you need to be careful to submit claims at least every 6 months, as they can and do refuse to pay claimed costs that are older than 6 months. Otherwise, no complaints-- we would be quite a bit poorer without this insurance.

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Claim Amount

Domestic Shorthair

Age of Pet
Over 8 years

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Posted: 10/08/2020

Hi Deborah, Thank you for taking the time to provide your feedback, we will certainly forward your suggestion along to our team for further review. We always aim to provide an excellent customer experience for our policyholders and are happy to be of assistance. We are glad that we could be there for you and your family when you needed us most.

To confirm, claims must be submitted within the alotted timeframe, as indicated within the Terms and Conditions of your selected policy. We are unable to be of assistance with claims that are submitted outside of the filing time.

If there is anything that we can be of assistance with, please feel free to contact us at 1-866-597-2424 or customer_care@pethealthinc.com.

We hope Josie is doing well!

Maria, Supervisor Business Solutions, 24PetWatch Pet Insurance Programs