SLOW RETURN ON CLAIMS

8
Out of 10

THANKFULLY I'VE NEVER HAD TO SUBMIT ANY CATASTROPHIC CLAIMS, 90% ARE ANNUALS. I'M DISAPPOINTED ON THE RETURN AMOUNT AND ALSO OF THE $50 DEDUCTABLE EVEN IF MY PET HAS TO RETURN 2-3 TIMES FOR THE SAME CONDITION, BUT THAT SEEMS TO BE MUCH LESS THAN OTHER COMPANIES I'VE SEEN REVIEWED. I'M ALSO DISPLEASED THAT A PRE-EXISTING CONDITION HAS TO BE CLEAR FOR 1 YEAR PRIOR TO COVERAGE. SOMETIMES IT TAKES FOREVER TO CLEAR A YEAST INFECTION IN THE EARS. ANOTHER ANNOYANCE IS THAT EXPELLING OF ANAL GLANDS IS NOT COVERED,ANOTHER CHRONIC CONDITION IN THE SAME PET, HIP DYSPLASIA, WHICH THEY STATE WAS CONGENITAL. HOW COULD THEY KNOW THAT IF IT DIDN'T DISPLAY ITSELF TILL HE WAS ALMOST 2 YEARS OLD. THEREFORE ANOTHER PROBLEM NOT COVERED, AND THE MEDICATION IS EXTREMELY EXPENSIVE. HOWEVER, I'VE FOUND THE REPRESENTATIVES TO BE EXTREMELY HELPFUL AND CONSIDERATE WHEN RESPONDING TO ANY QUESTIONS. I WILL CHECK THEIR LIST TO SEE WHAT IS NOT COVERED IN CERTAIN BREEDS, BUT ON THE WHOLE, I AM EXTREMELY SATISFIED, AND HAVE RECOMMENDED THEM TO OTHERS. REPRESENTATIVES ARE VERY CONSIDERATE AND HELPFUL

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