Koda developed a large lump from a salivary gland blockage, and during the ultrasound, the veterinarian found a thyroid tumor. The tumor and two affected salivary glands were removed, and we found that Koda's cancer had matastasized. We are now seeing an oncology veterinarian. Petplan paid in less than two weeks their part of the bill, and I am relieved that we can now go to the veterinary oncologist, knowing Koda can receive the care he so deserves as a family member. During this whole process, the staff at Petplan have been very kind and helpful when I have called, what a great bunch of people. I have recommended Petplan to everyone I know who has pets!