Gus had three different claims. ASPCA was next to impossible to get someone to talk to, putting me on hold for more than ten minutes twice this last time(then I gave up and hung up). It could take over four weeks to get reimbursement, even if all information was faxed immediately. Once I was told they didn't receive the faxed material, as their fax number had changed(of course they didn't let policy holders know of the change). I was told they would 'expedite' the claim. Even then, weeks went by. I am currently starting my fourth week of waiting after faxing claims to them and e-mailing them to tell them what a lousy company they are and specifics about the last, and final, claim. I finally got a call from them, and was told they would 'expedite' the claim(sound familiar?). Gus deserved better in his short life. He didn't deserve ASPCA.
Age of Pet