I have five pets insured with Petplan. My thirteen year old Greyhound recently experienced an illness and I submitted his claim. This past weekend, I received an e-mail from the Claims Department indicating that Trevor's primary insurer was ASPCA and, without proof of cancellation, my claim would not be paid. I explained that there had been an overlap of coverage last year between the time my Petplan insurance had kicked in and my ASPCA expired, at which time, I submitted a claim (at Petplan's direction) to ASPCA first, then to Petplan after receiving payment from ASPCA. Subsequent to that, all coverage with ASPCA lapsed and there has been no further relationship. I have unequivocally stated that Petplan is my pets' primary and sole provider and had been since last year and that there has been no relationship with ASPCA since that time. Am waiting to have this situation resolved, but am not happy with the Claims Department's insistence that I have dual coverage and, by implication, am double-dipping.
Age of Pet