I'm in the military and I went round and round reasearching all of the available pet insurance companies out there. I, like many others made the mistake of starting with VPI, who I thought was the best around. I was painfully mistaken. The company was horrible. I felt like I was going to court to defend my pet and make some lawyer believe that I deserved to get my claim paid, it was aweful! Thankfully a friend showed my the light by interducing me to Pet Plan. From the moment I joined I new this was a different company. Their compassion and love towards pets was unbelievable. They, like all of us who are doing this for our companians, believe that they are part of the family. If it wasn't for finding them, I probably woulnd have my dog Baby right now. She injured her knee badly and developed arthritus from the injury. Her medicine alone to keep her comfortable everyday is over $150 for a one month supply! Pet Plan has paid every claim for her, now questions asked. The only thing I've gotten from them is their kind words wishing that "Baby" feels better soon. Baby will be getting knee surgery in the near furture and once again, Pet Plan has agreed to pay. They really treat you and your pets like family. I will never go to another pet insurance company again!