I bought a small dog from the SPCA which developed liver problems. Despite having this insurance for less than 30 days, Petplan responded with no questions asked and continued to do so until we had to put Gigi down 11 months later due to liver cancer.
The major problem is the vets when it comes to filling out the form and the fact that you have to fill out the form each and every time you submit a bill even with an ongoing medical issue. The vets are not very cooperative with this.
I would recommend Petplan to anyone who has a dog. Without this insurance and not having the financial resources to bear this alone, Gigi would not have survived as long as she without this plan.