This plan is substandard and the care given to the pets is substandard. Anything outside of the immunizations is beyond the vet's scope and I've had to take my pet to a "REAL" vet on several ocasions. Additionally, the availability of appointments is extremely poor. I've been given the excuse (when my pet was ill) that they only have one vet available, so they suggested that I take him somewhere else or come back another day. Wow, this is what I am paying for. Also, staff is extremely rude. San Antonio at the Forum Petsmart and Windsor Park are unprofessional to say the least. I cannot wait until my contract is up.