I never write reviews, but I was sent a follow up email on my dog's claim checking up on her and asking me to rate the service I received, since I have had nothing but excellent service from this company, I decided to review it.
We have two Cavalier King Charles Spaniels, Chloe and Scarlett, ages 6 and 2. Knowing that they are purebred dogs and prone to certain health problems, I got insurance on both of them when they were puppies. PetPlan has given my husband and I such peace of mind. While they are mostly healthy, things come up sometimes like bladder stones, or more recently, an abscessed gland. My bill from the vet for the procedure was about $970.00 and within a week PetPlan had processed my claim and the check was in my mailbox. This was my largest claim to date, however there have been 3 smaller claims made previously and they were all handled with the same speed and ease. The claims are so simple, with the single pre-filled form and the vet never minds filling them out. Everyone at my veterinary office was super impressed with their service when I told them about my experience.
I have also dealt with the staff at their 800 number in getting a pre-approved claim for surgery to remove bladder stones. They were so nice to deal with and the pre-approval was processed quickly and approved for an amount close to $2300. Thankfully, I never had to use it since we eliminated the stones through dietary changes. However, it was nice to know though that if someth
Cavalier King Charles Spaniel