I find the insurance ok. I had to add on level 2 with continuing care because it was very frustrating that alot of pre-existing conditions were not covered from one policy period to another.It got to a point where I was thinking about opting out because I never got compensated for ear infections etc,and it was costing me as much as what I was paying for the policy. I have been with the plan for at least 12 years and find that since there was a management change,it's more difficult to get reinbursed. I was however pleased that I did receive a reinbursement for surgery my dog had, and was glad that I kept the insurance. I think communication is the key, people should be aware that the basic coverage is minimal, but good if there is a need for surgery like in the case of my dog.
Age of Pet