Out of 10

Have not made a claim in over 1 year. The first claim that I did, was sent to the wrong address and took over 1 1/2 to receive the other cheque to the right address. Very upsetting when you have high monthly payments to do.

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Posted: 01/17/2009

Took over "1-1/2" days, weeks, months, what???

Posted: 08/21/2009

We apologize for the time lag in receipt of your claim check due to an incorrect address. We are committed to responding to claims promptly and that’s why we vigilantly track our approval and processing time to ensure that we are the fastest claims processing pet insurance company in the market. Trupanion/Vetinsurance believes that the pet industry claims processing standard time of 3 to 6 weeks just doesn’t cut it. In fact, of our most recent 10,000 repeat claims submitted by our pet owners, 9 out of 10 claims were processed and paid in less than 24 hours.