Uncaring Banfield

Out of 10

Two months ago my cat Abby past away-I had called Banfield and asked for the doctor to call me-I was told she would call after 9:A.M. when she arrived- I waited all day to no avail-no one called- /I took abby to another vet not on the plan who was wonderful-I called Banfield the next day and was told the doctor made calls within 24 hrs. The person on the phone was very rude even after I explained for the 2nd time how sick Abby was. Abby died the next day!! I called Banfield was told- that the Docotor did call me- I have caller I.D. & a message machine -No call was EVER made!!! When I called to complain I was told that the doctor did call me. I sent an E-mail and phone called the 800 # to no avail. They have never answered me or cared about the rude and very unconcerned way I as treated. Don't go to Banfield go to a regular VET. This vet at Banfield was afraid of cats and was barley able to look at her. I now have a regular vet. for my other cat/dog/

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