Great Company, need to work on wait times

Out of 10

I purchased my policy in July with a very healthy mixed breed. In October I noticed that she was lethargic, breathing strangely, and just wasn't herself. We took her to the emergency vet immediately and it turns out she had both Pneumonia and Gastroenteritis. $,2000 later I submitted my claim and received about $1,500 back. The claim processing time was reasonable, though I do agree with previous reviews regarding the ridiculous wait times to speak with an agent.

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