did not cover something that I thought should be

Out of 10

My dog was dx with entropian. But several months later he was dx with a different eye probelm and the insurance would not pay.When I received the email about not paying, they didn't mention the dog by name and there were numerous mis-speelings. Makes me wonder how careful they are with details when they can't even spell.

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Posted: 09/28/2008

Did you appeal the claim?

Posted: 02/24/2009

This comment is a joke complaining about misspellings isn't it? Probelm? Mis-speelings?

Posted: 04/24/2009

Would like to know the results in you did appeal the claim

Posted: 04/25/2009

Find this hard to believe. We've been clients for a couple years now & everything has been just as it is spelled out in the policy I chose. By the way, we have THREE dogs & 2 are now considered geriatric with all that goes along with that.
I hope you appealed and were satisfied.