My dog was diagnosed with dry eye approximately 1year ago. After going to an ophthalmologist and on a regimine of many eyes medications for almost a year I was told he would need surgery. Between the stress of my dog needing surgery and his not feeling well it was great feeling to not have problems with his insurance company denying his bills. I was very pleased with the timely manner in which I was reimbursed, and how caring the representatives were when I called Pet Plan. I really felt they cared how my little guy was! Its also nice to know when you finally use the insurance they dont raise your rates due to submitting a claim.