I had to cancel my previous pet insurance when they refused to cover any of the $1500 vet bill incurred when my dog (then a puppy) was poisoned. VPI cited a coding error on behalf of the Emergency Vet and I couldn't get either one to help me resolve the matter. Needless to say, I was pretty skeptical when looking for my next insurance. Embrace has been nothing but a breeze to work with. When my 8 yr old Golden got cancer, at first I was worried that they wouldn't cover this or that, but much to my pleasant surprise, they covered everything, no questions asked and I had a $100 deductible credit for having not met the deductible the past year or two. Every time I called, the representatives were helpful, kind and supportive.
When my boy passed, they "lit a candle" on the irememberyou.org website one month for free. This was a touching gesture, but not as touching as the personalized card signed by five employees that I received after canceling my policy.
This company is amazing. I will absolutely use them again once I get another fur baby.