Enrolling my dog with Embrace has been one of the best pet-related decisions I've made. When I enrolled my dog she was 10 years old and had a pre-existing thyroid condition. While Embrace doesn't cover anything related to that, they've been great about covering all of the other injuries and illnesses (of which there have been many) that my dog and I have encountered. Embrace has the best customer service of any company I've ever interacted with. Every time I call I speak to someone who is empathetic, helpful, and knowledgeable. Embrace deals with my claim usually within 3 weeks and when I receive reimbursement it direct deposits into my bank account within 2 days. I find that the peace of mind and coverage that I receive from my Embrace policy is worth the montly cost I pay for sure.