PetsBest is a nightmare!!

2
Out of 10

I have had VPI before and recently switched to PetsBest after hearing wonderful reviews. I never should have left VPI.
PetsBest will make you jump through hoops to submit claims, pretend they never got them or that they are incomplete- they will do anything to avoid honoring your policy and paying out claims.

Customer service reps are friendly but otherwise useless. Some of them have no idea what they are talking about and give incorrect information. Then when you speak to another rep, they say the other rep was mistaken and they are sorry, but do nothing to fix the situations they cause.

STEER CLEAR, THIS COMPANY IS NOT WORTH THE HASSLES THEY CREATE!

Did you find this review helpful?
Injury/illness
routine vaccinations
Claim Amount
Under $100
Breed

Pit Bull

Age of Pet
Under a year

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Posted: 06/08/2010
By:  

Pets Best Insurance offers three easy ways to submit claims – fax, online and standard mail. All forms and instructions are easily accessible on our website (http://www.petsbest.com/customers/howtofileaclaim.aspx) and our Customer Care team is always willing to walk policyholders through the process if needed. In addition, we send confirmation emails to let policyholders know their claims have been received and are being processed.On some occasions, information provided by the policyholder or veterinarian is incomplete, and we need to request medical records. This may delay the claims processing time by a few business days, but we always stay in touch with the policyholder regarding the status of his or her claim.

Posted: 07/19/2010
By:  

I think that an insurance company NEEDS to verify claim information to not make sure the information is correct but prevent payments from being paid incorrectly hence raising rates for everyone in the future. I have never had a problem with them and I am used to claims being paid on the human side of things from 30-60 days so the 14-20 it takes this firm is a pleasure I am a human surgeon and could only WISH that the human side was as good as this firm