I've been a customer for almost five years now and I have no complaints. I had to take my cat Hermes in to have a lump removed from his thyroid last year and VPI covered 90% of the costs. Currently, Hermes has diabetes and much of the blood work and testing I have to do is covered. My interactions with customer service have always been cordial, professional and helpful. Frankly, I was never expecting to actually get practical and effective coverage for my cats so I'm just delighted that I have a functional insurance policy. Submitting claims is very easy and coverage is very clear. Highly recommended.