Sloppy Claim Service

Out of 10

I lost one of my dogs on December 1st. I'm heartbroken as it is. I submitted a claim for euthanasia which is covered under his plan. Its been two weeks and they haven't even touched the claim. I'm furious. They are getting so slow at claims and other times, its adjudicated quickly and paid. Fastest 5 days. Longest 1 month to 6 weeks. This was why I left VPI. Slow claim adjudication. And there is always an excuse. I know they have other claim holders or insureds to take care of but 2 weeks and they haven't touched it. Its a slam dunk and why the ..... would they need progress notes for a euthanasia? I provided the receipt. I'm not happy with PetFirst these days. I've been with them for almost 9 years and I'm looking elsewhere for a policy for a new adoption.

Did you find this review helpful?


euthanasia due to oral neoplasia.
Claim Amount
$100 - $500

Walker Hound

Age of Pet
Over 8 years

Leave a comment

Enter the characters shown in the image.