Slow review of bills

Out of 10

Compared with other pet insurance policies we have had, Pet First is very slow to review and approve or reject claims. Hard to track when it takes this long and I do not get written or email feedback.Very nice and apologetic people on phone.

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Injesting object
Claim Amount
$500 - $1000

Mixed Breed

Age of Pet
1 - 8

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Posted: 12/27/2016

The claims process varies. I've had claims paid in a week and then some took over a month. There is no set time although they claim its reviewed and approved within 15 business days. Thats not true. Ensure you submit the veterinary progress notes and not just the receipt of services or the claim won't be paid and they won't tell you unless you go online or call that these records are needed. Not nice.