Horrible experience

1
Out of 10

I had a HORRIBLE experience with them.

Not all inssurance companies abide to stereotypes, but unfortunately in Petsecure's case, they're true.

First of all, I hope you're patient because the 10-day-period needed to review my case took TWO MONTHS (I sent my claim on March 26th and this saga ended today, May 26th). It was very difficult to get someone on the line and it would simply hung up on me without having been able to speak to anyone. I had to call many times during the day, multiple times an hour to get someone on the line. I had to speak to three different people on the phone on separate occasions and send emails to another just to activate my customer account and start this whole insurance claiming process...I've never had that kind of experience with any insurance company before.

The insurance coverage takes 48h before being activated. I adopted a cat from a shelter on March 5th. On March 8th, I had to go to the vet because the cat was vomiting bile. The shelter told me that my coverage was effective since I had GONE TO THE VET 48h after the adoption. Unfortunately, Petsecure took into account that the cat's symptoms from the night before (March 7th) were the starting point for the cat's record and not the date of the appointment.

If you want to waste your time for two months to make a claim and never see your money again, choose Petsecure. You will not be disappointed.

Stay safe everyone!

Marilyn

Did you find this review helpful?
Injury/illness
Claim Amount
Breed

Mixed Breed

Age of Pet
1 - 8

Leave a comment

Image CAPTCHA
Enter the characters shown in the image.