Highway Robbery

10
Out of 10

On August 13, I took an Accident/ Illness policy out for my new puppy, Penguin. On February 10 she was taken to the Veterinary Hospital at the University of Montreal in St. Hyacinthe Q.C. After a day of diagnostic tests and evaluations, Penguin was scheduled for surgery on February 12. She was released after a bill of $4205.64 was paid.
Finally, after submitting the claim to Pets Plus Us, several times, I received an email from the company which stated the amount of $0.00 was payable.
I spent a VERY long time on the phone with a representative and listening to awful music. It was just like talking to the wall. Shame on Costco for supporting such a scam!

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Injury/illness
Claim Amount
Breed

Manchester Terrier

Age of Pet
Under a year

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Posted: 06/18/2020
By:  

Hi Nancy, We are sorry to hear that you are disappointed in the service we provided. If you have any questions regarding the outcome of your claim, please contact us at 1-800-364-8422 or info@petsplusus.com.

Maria, Supervisor Business Solutions, Pets Plus Us