Highway Robbery

Out of 10

On August 13, I took an Accident/ Illness policy out for my new puppy, Penguin. On February 10 she was taken to the Veterinary Hospital at the University of Montreal in St. Hyacinthe Q.C. After a day of diagnostic tests and evaluations, Penguin was scheduled for surgery on February 12. She was released after a bill of $4205.64 was paid.
Finally, after submitting the claim to Pets Plus Us, several times, I received an email from the company which stated the amount of $0.00 was payable.
I spent a VERY long time on the phone with a representative and listening to awful music. It was just like talking to the wall. Shame on Costco for supporting such a scam!

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Claim Amount

Manchester Terrier

Age of Pet
Under a year

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Posted: 06/18/2020

Hi Nancy, We are sorry to hear that you are disappointed in the service we provided. If you have any questions regarding the outcome of your claim, please contact us at 1-800-364-8422 or info@petsplusus.com.

Maria, Supervisor Business Solutions, Pets Plus Us