How to avoid paying a claim!

Out of 10

The only exclusion on our policy was a mild skin allergy under our dog's chin. It was listed as the only exclusion on the policy. Two years into the policy he broke a nail on his left hind foot, something he had done prior to the policy, but it was not listed as an exclusion. After breaking his toe again a year ago, our vet was worried about cancer in that toe so it was amputated. The bill was close to $1000 and the insurance company denied the claim as they claimed it was a pre-existing condition, though they did not make it an exclusion when the policy was purchased. Our vet even wrote a letter to them. Very poor customer relations, slow getting answers, poor compant to deal with.

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Claim Amount

Golden Retriever

Age of Pet
1 - 8

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Posted: 03/18/2020
By: Evelyn Drake

Always had a great experience, the staff were always there to help and explain any questions. Never ever had a problem getting my refund with in a few days. I would highly recommend Pets Plus.