I have had petplan since my frenchie was a puppy. A couple of days after she turned 7 she got pneumonia and was in ICU for 3 weeks. Insurance for a frenchie is expensive but petplan reimbursed me super quickly and had continued to do so. Also, I had a lot of questions and thankfully I got connected with Mr. Byron Guinyard who was beyond amazing. He took the time to go over everything with me and I could tell he really enjoyed his job. I wish all customer service was like him! THANK YOU!