Under New Management?

Out of 10

I have had all three of my dogs insured with Healthy Paws since 2012. They used to be terrific. Now they are horrible. They deny claims because they say they don't have records, even though the records have been sent, I appeal the claims only to have the appeal disappear with no resolution, I can't get in touch with anyone to discuss the issues, and if I do, it usually means starting all over again. I have given up and filed complaints with BBB and the Insurance Commissioner.

Did you find this review helpful?
Claim Amount

Mixed Breed

Age of Pet
Over 8 years

Leave a comment

Enter the characters shown in the image.
Posted: 09/23/2019
By: Daniel

I have the same issue

Posted: 09/25/2019

We appreciate you being a longtime Healthy Paws client and that we’ve been able to provide coverage for your pet’s claims over those years. We thank you for your efforts in providing your pet's medical records, but we are still missing some of that information. Though complete medical history is not currently on file, the medical records provided were enough to determine coverage for the recent claims filed. The claims for treatment you mentioned in your review have been reprocessed and an updated explanation of benefits sent to you. Give your babies big hugs for us.

The Healthy Paws Team