Do not. Repeat, DO NOT use these people. I registered my pup and received a month of the free insurance. I had planned on keeping the insurance. I was sent an email asking me to validate the policy. I did. Unfortunately, my pup got ill a week or so later. After 3 weeks of vets and treatment I was going to use the policy. I called and they said the policy was not activated. I explained what I had done when I got the email. “Sorry, policy was not activated.” I venture a guess that every policy is not activated if you actually call to use it. I venture that this is just a ploy so they can get out of the policy. Anyway. I will not be using this company. As is most insurance companies they simply want your money and do whatever they can to never pay for the services you think you have. Companies will use anything, even your love of your pets, to try and get your money for nothing. AKC pet insurance just lost a customer.