Impossible to talk to someone, coverage stinks, claims process is fast

Out of 10

Incredibly frustrating to call customer service and wait 20 minutes to be transferred to another department, to wait another 20 minutes to talk to someone who is not able to answer questions. Premiums are high. Claims process is fast.

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Claim Amount

Mixed Breed

Age of Pet
Over 8 years

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Posted: 07/05/2019
By: Maria

Hi Joey, I am unable to find a policy under your name in our system. I apologize for the delay in getting to a member of our team. I assure you that this is not indicative of the level of service we strive to provide to our members. I would like to look into your experience to determine what caused the delay to ensure that we take the necessary measures to ensure this does not happen again. Can you please send a email with your policy number and contact details so the I can review and respond to you. Please put “Pet Insurance Review’ in the subject line and email your details to: Thanks and Paws Up!