We are long term clients and very glad we are. About 15 years ago we joined up our first boxer. They served him well, so naturally our second boxer Toddy, a rescue, became a client as well. Hartville has always had our back and when Toddy got sick and found to have IBD, they covered our expenses. At the same time, Toddy was found to have a mast cell tumor and had to undergo yet another procedure. Once the smoke cleared and we submitted our claims, we were reimbursed quickly. They did everything quickly and seamlessly. There are all kinds of new companies opening every day, but we will stick with the best!