1 Out of 10 The insurance plans doesn't cover what pur needs are and have no policy plan to do so. The customer service staff is cold and unprofessional. It was a waste of money and so much frustration dealing with them. Did you find this review helpful?YesNo Injury/illness Claim Amount Breed Pomeranian Age of Pet 1 - 8 Leave a comment Your name Email Comment From time to time, we would like to send you the latest news and updates from Pet Insurance Review and exclusive offers from our partners. So that we can send you information and offers which are tailored to you and your pet, please let us know which type of pet(s) you have: Please sign me up for the Pet Insurance Review newsletter which features the latest news, updates and pet care tips. Please send me special offers from our partners, including natural pet food coupons, pet healthcare discounts and more. Your pet Cat Dog Equine Other And the State you live in AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMicronesiaMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPalauPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirgin IslandsVirginiaWashingtonWest VirginiaWisconsinWyoming What code is in the image? Enter the characters shown in the image. Submit comment Posted: 05/03/2019 By:   Kim, I’m so sorry to hear you were dissatisfied with our service. We offer a variety of customizable coverage options in hopes to accommodate every pet owner. We would be more than happy to talk with you and look at other policy options that might better suit your needs. I’m also very sorry you were displeased with the customer service you received. We strive to provide an excellent customer experience with every interaction. We value feedback and would love to talk with you over the phone about your experience. Please feel free to call and ask for Adam, our Customer Care Supervisor. He would be more than happy to help. Best, AKC Pet Insurance Posted: 05/14/2019 By:   I can't believe that I heard what one of your folks wrote about your people being cold, and not helpful. I've had three instances in the last year, and I couldn't be happier with your service, and your insurance product. Some people just seem to get up in the morning and hunt for people that they can complain about. It's their nature to look for ways to complain and sow discord.