Compassionate, Caring and Efficient

Out of 10

I found the Pets Plus Us customer experience to be excellent. Anytime I called, the staff were friendly, professional and were knowledgeable. My Vet's office was efficient in submitting the paperwork so my claims were processed in a timely manner. I also found the staff to be very compassionate. When I phoned to cancel my coverage because my puppy had passed away, the staff person didn't make me feel silly or uncomfortable because I was distraught on the phone. I appreciated that.

Did you find this review helpful?

Renal (kidney)

Claim Amount
$500 - $1000

Shetland Sheepdog

Age of Pet
Under a year

Leave a comment

Enter the characters shown in the image.
Posted: 03/29/2019

Hi Lois, thank you for your comments. We are so sorry for your loss. If there is anything we can help you with in future, please do not hesitate to reach out. Thanks & paws up! Carolyn, Top Dog of Business Solutions, Pets Plus Us.