I enrolled the Petplan in Oct, 2017. My monthly insurance policy is $83.2 at that time. Started from Oct, 2018, they increased my monthly policy by $21.70 without any reason. And they didn't give me any notification. When I asked them, they said it maybe in my Junk mail. I checked my junk mail box and didn't find it. I only had two small claims in the year. I made a claim on Oct 30, 2018 and I didn't receive any cheques until I talked to them on Dec 28, 2018. I received the cheque in Jan, 2019 finally. I made the second claim in Nov, 2018. They have not processed it yet. They said the doctor didn't send them any medical records. But my doctor sent us an email to confirm that the record was sent on Dec 29, 2018.