I pick up my puppy on a Thursday night, the next morning I left for work he was completely fine. While at work I enrolled in the pet insurance that was given to me by the rescue company. When I got home from work the dog started showing slight signs of a kennel cough. Hours later I took the dog to the vet for a scheduled check up. The vet noted signs of kennel cough on the paperwork. Hours later the dog got even sicker. I had to take him to the emergency vet. He came down with pneumonia and was not eating or drinking and puked over 60+ times. The rescue insisted that trupanion would cover the vet expenses. Since the vet I took him to for the check up made a note that he showed signs of kennel cough it screwed my claim and now they are claiming it as pre-existing condition. The dog came to me healthy and within 12 hours of getting the insurance his body was shutting down and he was dying. I am so upset and feel that I was taken advantage of. My free trial was coming to an end and I have been debating whether or not to keep my insurance with trupanion. Well I decided not to reenroll and go with a different company, I was not happy with the service they provided. They never called me to get my side of the story. I waited weeks to hear from anyone. When I called 2 times both people I spoke to were very rude. Extremely disappointed!!!!!