Outstanding beyond my expectations

10
Out of 10
Recommended

My 1yr old chocolate lab decided to swallow a rock the size of a golf ball while. After him throwing up and whining I knew it was serious. The surgery cost be $2500. I submitted the claim and with in 9 days Hartville had already direct deposited the money back into my account.
Prior to Hartville, I had AKC pet insurance, paying $45 a month, $3000 annual limit, $1500 per incident and $500 deductible and only 80% is paid back. I found Hartville and now,
I pay $67 a month for $10,000 annual limit no per incident level, $250 deductible and I get 90% back. I truly am grateful I switched.
To make things even sweeter, a Representative from Hartville called me the day the money was deposited to check up on Cooper, make sure he was healing and feeling better and to ask if there was any more they could do. I admittedly told Bob I was worried they were going to try and drop me after that claim, he assured me that Hartville would never drop us and we could continue to put claims in as long as they were covered.
That’s real customer service and peace of mind! Highly recommended!!

Did you find this review helpful?
Injury/illness

Gastritis/vomiting

Claim Amount
Over $1000
Breed

Labrador Retriever

Age of Pet
1 - 8

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