Creates the largest headache when trying to submit a claim

1
Out of 10

I was a previous customer of PC pet insurance, who were a dream to deal with. Submitting a claim was simple and receiving reimbursement for my claim was just as easy. Back in April I received an email from Pets Plus Us saying that they had taken over PC pet insurance and as a customer it would be a smooth transition- nothing required of me as a paying customer. Of course that is until I try to submit my first claim. Now it has been over a month of emails and phone conversations trying to get any sort of reimbursement. The company is claiming they don’t have any previous medical history for my dog. They have the last 6 years of medical history and are “having trouble” obtaining medical history from our first vet for year 7. My dog suffered an eye injury- completely irrelative to his previous missing medical history of 1 year. It was an expensive vet bill and I can’t help but feel Pets Plus Us is doing everything they can to avoid actually paying the claim. I also can’t understand why I would continue my policy with this company if every time I submit a claim they say “oh sorry we can’t do anything because we can’t grt information from your vet for the first year of owning your dog”. PC insurance had access to that information so I personally don’t understand how Pets Plus Us is making an issue out of this. Terrible customer service and I wouldn’t recommend this company to anyone.

Did you find this review helpful?
Injury/illness

Eye problem

Claim Amount
Over $1000
Breed

English Bulldog

Age of Pet
1 - 8

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Posted: 09/25/2018

Hi Jenna, thank you for your feedback. We are sorry that your experience was not favourable and we did not meet your expectations. If your concerns have not yet been addressed and resolved please reach out to us at 1-800-364-8422 so that we can resolve and improve your past experience with Pets Plus Us.