BIG Waste of money

Out of 10

After paying $155 a month for 2 dogs for the past couple of years, my little one had to have a NON-routine dental procedure with 9 extractions. All the money I've been paying for pet insurance was akin to flushing it down the toilet as Pets Best denied my claim, paying absolutely nothing! Biggest rip off I've ever experienced.

Did you find this review helpful?
Fractured teeth
Claim Amount
$500 - $1000

Mixed Breed

Age of Pet
Over 8 years

Leave a comment

Enter the characters shown in the image.
Posted: 01/16/2018
By: CustomerCare@p…

Hi Ginger, we value you as a member of the Pets Best family and are sorry to hear you are dissatisfied. Our records show we covered Lena's dental fracture as it falls under coverage limits for the plan chosen. However, the coverage selected does not cover dental disease such as periodontal which is what was claimed for Lucy. Please contact us if you would like to change policies in order to include dental disease benefits. We would like to take your feedback and make sure we are fully explaining the coverage to our members in the future.

Posted: 04/04/2018