BIG Waste of money

Out of 10

After paying $155 a month for 2 dogs for the past couple of years, my little one had to have a NON-routine dental procedure with 9 extractions. All the money I've been paying for pet insurance was akin to flushing it down the toilet as Pets Best denied my claim, paying absolutely nothing! Biggest rip off I've ever experienced.

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Fractured teeth
Claim Amount
$500 - $1000

Mixed Breed

Age of Pet
Over 8 years

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Posted: 01/16/2018

Hi Ginger, we value you as a member of the Pets Best family and are sorry to hear you are dissatisfied. Our records show we covered Lena's dental fracture as it falls under coverage limits for the plan chosen. However, the coverage selected does not cover dental disease such as periodontal which is what was claimed for Lucy. Please contact us if you would like to change policies in order to include dental disease benefits. We would like to take your feedback and make sure we are fully explaining the coverage to our members in the future.

Posted: 04/04/2018
Posted: 04/28/2018

I am sorry to be a nuisance here, but they make it very clear in the paperwork that they don't cover anything dental. I understand it's frustrating to not be covered then, but it's written in the paperwork. They did cover when my dog had an injury to his gums though, so I think they are reasonable about something medical versus dental.

Posted: 05/03/2018

I too have an issue with dental problems/procedures not being covered. It is a fact of life that pets will eventually need dental work done. Vets state that not doing it when required can cause serious medical problems for pets such as bacterial infections that could enter their body and even cause death, the same as it can with humans. Debt Al work should ABSOLUTELY be a covered benefit.

Posted: 10/29/2018

Total waste of money. I will not be renewing my policy & plan on letting folks know on Social Media. I've had my policy for my now 9 year old Yorkie & have *never* made a claim. He now needs a cardiac ultrasound & they are saying it's a pre existing condition & won't pay. I've spent over approx. $900 for two years, the cardiac ultrasound is $740. I would have been better off not having the insurance & using the money to pay for the ultrasound. I will NOT be renewing my policy.
Premiums increase every year.

Posted: 11/17/2018

Count your self lucky u had the insurance and didn't need to use. if u needed it u have it. Anything at the vets office for an injury can easily. run $1000-$3000 dollars. Trupanion has always help me with my claims some being $2000 dollars. I would love to pay for it every month and not need to use it. I hav e 3 rescue Yorkies by the way