I have been very impressed with the customer service provided by ASPCA pet insurance. I have used other per insurance companies and claim processing and turnaround is comparable but since signing up to the most recent follow up call on a claim that I received just today, I have thoroughly enjoyed all of my contact with customer service representatives of this company. They make you feel like ASPCA genuinely cares about your pet and that you're in the know about your pet's claims progress. The member center is easy to navigate and to access as well so you are never left in the dark on where a claim is at along the way, what you're getting reimbursed for and how much you're being reimbursed for. That is very important when dealing with an insurance company that is deducting payments from you monthly: seeing what you're actually paying for. The explanation of benefits is also very well detailed so it really leaves you with no questions to ask. But if you had one, a representative would be able to answer it no problem.