Molly my yellow lab developed a severe kidney infection and was hospitalized for 11 days. Needless to say there was a very large bill attached to the stay. I was very fortunate to get your best happiness mgr. in Blair Gordon. She walked me through the entire process and since I had so many bills I had to submit them one at a time to her personal email and she took care of them personally. Then when I had questions about how the charges were calculated she took me through each one and explained each one. She is the best.