When I received our dog's insurance policy renewal, I was surprised to see the premium went up so high. I called a couple of pet plan companies to get some quotes but did not get a good customer service. I prepared not to change company so I called Pet Plan and talked to Dan Mason who went an extra mile to help me do some adjustment to our dog's policy that would fit my budget. He was very professional, patient and helpful in providing customer service. Thank you Dan Mason for your excellent customer service!!!!!