With our dogs lymphoma the expenses continue to mount each week. Thankfully, PetPlan has continued to pay all the covered expenses as promised. While it should seem obvious that you signup for pet insurance and when they get sick they should be covered. But like most we worried they would try to find any time of loop hole to avoid paying. Alas, PetPlan has kept to their word.
The website however is a bit confusing on how to place a claim. And once submitted other than one confirmation automated email you don't hear anything until the check arrives. Updates via email would be nice but other than they definitely recommend them.