I have 3 fur babies and am so grateful for Petplan. My mini Aussie just wasn't feeling himself for almost 2 months :( After several trips to the Vet, they recommended my fur baby see a neurologist. Needless to say I was so worried! The neurologist did an exam and ordered an MRI. I notified Petplan immediately and they expedited a pre-authorization for an extremely large bill. The very next day I was sent an email that the claim was verified and a check was sent. When your babies are not feeling well the last thing you want to worry about is $$$ Thank you Petplan for making an extremely stressful time less stressful!!! I would most definitely recommend Petplan to anyone A+++ customer service and immediate results!