I just signed up for pet insurance for my pup. I had several questions -- I decided to use their chat tool, as it's quick and easy - no holding on phone, etc. Everyone I've chatted with has been excellent. Most recently, I spoke with Mark - he was friendly, knowledgeable, and fast. It's so appreciated to be able to use this tool, and go in and out -- getting the answers I needed with a friendly person. Thanks for your help, and I'm so happy I went with Petplan. I researched many - decided to pay a little more, as I like the 24/7 availability and Petplan's longevity. Some say pet insurance is a waste, but I'm glad I'm doing it based on my risk tolerance. Now when my pup's older, I may not be able to afford it, but while she's young and active, it's the right thing for me. thanks, Petplan!