I was satisfied with PetPlan for the past several years. I have two dogs and while the premiums were several hundred dollars a year for each and rose each year there were times I used the insurance and was happy to have it. However, this year, now that my two dogs are 10 years old, PetPlan has obtained a new underwriter and has jacked up our premiums by 100%, to $1977 per dog per year, while simultaneously reducing the level of coverage. Ridiculous! I am shopping around for other insurance and finding much better priced alternatives from other companies with good reviews. I used to recommend PetPlan to other pet owners but will not do so any longer.