Our bullmastiff Brock has many ailments (to say the least) and I submitted a bunch of claims all at once (they honour old receipts you may have lost then found years later), 7 claims all at once with multiple receipts on all of them. I received my cheques in the mail but I had a few questions about them. I emailed them asking for a breakdown and received an above and beyond detailed breakdown showing exactly what was paid and why. Melissa Demedio THANK YOU! The customer service I receive every time I call or email is exceptional! I highly recommend PetPlan to all my friends all the time, and to anyone else who may read this.Also... I love their signatures at the end of an email, it states their name, position and info about their pet. It's the little things!