I contacted PetPlan with a couple of issues,
1- I needed to change my plan because I moved to a different city
2- Checks for a claim had been mailed to a different address and needed to have them sent to my new address
I chatted online with John McFadden and he was beyond helpful! He spent a lot of time discussing with me the different plans and cost for my two dogs. I had a lot of questions and he answered them all without an issue. He was kind and just wonderful to work with!
John even followed up with me about my claim checks and let me know he had talked to the finance department and had new checks but for me, even including the check numbers so I could keep an eye out for the right checks.
I hope that I always get John as my rep!
Staffordshire Bull Terrier