We are still in the process of getting the final invoices on our baby's surgery, so this review is not about PetPlan and how they pay. This is all about Customer Service. I am amazed at the support, responsiveness and attention I am getting during this very difficult time from both John and Adriana. They far exceed my expectations or my own Customer Service staff at work (hopefully they never read this - lol). PetPlan, I hope you appreciate these two exemplary employees.