I adopted my fur baby from rescue when she was 2 yrs old.. I immediately looked into pet insurance plans and found that Petplan met my needs.. I renewed my policy every year without any claims for 6 years. This past year my Fur kid turned 8 yrs old and developed a terrible case of ottis externa in both ears. She also went blind and by trying to navigate the yard suffered a cruciate ligament tear/rupture. After endless test/Xrays/MRI and surgery she was healed from limping and found some relief for her ears. After thousands of dollars spent I called Petplan and was greeted with the most knowledgeable and helpful staff I have ever encountered!!! I was walked through all of the claims process and educated on any further claims that could arise.. I was reimbursed all of my cost minus the deductible per claim and continue to be reimbursed without question.. This was an enormous relief for me financially and emotionally. I will always carry Petplan insurance on my rescue dogs based on Petplans dedication and honesty with their policies and their staff.