By chance I found out that my dog Kodi had a serious illness, Primary Immune-mediated thrombocytopenia (ITP). Her blood platelet count was dangerously low. Thankfully after 4 days in the hospital and a month of treatments, she is recovering. After my deductible, PetPlan has paid 90% of all of Kodi's claims for her ITP. They have been very understanding and helpful during a very stressful time. Thank you Melissa Demedio and PetPlan Kodi and I are grateful.