While of course we all hope never to need to use insurance, we decided to have it for those just in case situations for our fur babies. When my dog started to form a small bump on his face area (under his ear, near where his cheek meets his neck), so of course I became very concerned. It rapidly started to grow larger so we took him right to the Vet again to get another look. After receiving a pretty high quote to have it removed, it was scary as a new mother who was taking extra time off of work to spend at home. Luckily PetPlan was wonderful to help answer all my questions, was able to get through to someone right away each time I called and they were very helpful in answering any questions and/or concerns. Then after my dogs surgery, we received the reimbursement within a month which was fantastic! It didn't interfere with our bills needed to be paid because the payment was sent so quickly, it was a real relief. I'm so glad we had such a great insurance company for a time when it was really needed.
American Eskimo Dog